Your machines and data in safe hands with IXON

It's quite a big deal, you connect all your machines through IXON, your service organization works with the IXON Data Studio on a daily basis, and you might also give your customers access to IXON's customer portal. So you put a fair amount of trust in the hands of an external party. At IXON, we understand the responsibility that comes with that. 

We therefore take our role extremely seriously and go out of our way to be a reliable partner. Our products and infrastructure are continuously monitored and improved, so that you can confidently rely on IXON.

That's why we like to be transparent and show how we work and what tools we provide to give you full insight. After all, we see transparency as the basis of a trusted partnership. Below you will find an overview. They may be of interest to you:

Our websites

In addition to our general website, we have a number of websites for specific purposes:

Support website

support.ixon.cloud   
Here you will find comprehensive information about our products and services, including guides, troubleshooting tips, security advisories and practical advice. Our support team processes about 5,000 cases annually and is committed to turning common questions directly into support articles. Thanks to a link with our ticketing system (Salesforce), these articles are shared in real-time on this website. 

IXON Cloud status

status.ixon.cloud 
Stay up to date on the status of our platform. Whether it's scheduled maintenance or unexpected issues, via status.ixon.cloud you're always informed in real time. You can also sign up for updates so you receive all the information directly to your inbox.

Public roadmap

roadmap.ixon.cloud 
Our roadmap is partially publicly available, so you can see what new features we are developing. From major innovations, such as new data logging protocols, to minor tweaks. Everything is tracked through ProductBoard and aligned with our product vision and user requests.

Developer documentation

developer.ixon.cloud 
IXON is an API-first platform. This means that all the functionality you see in the browser is also accessible through our APIs. On this website you will find all the details on how to use the APIs, including those of our edge gateways and VPN Client.

Release notes

answers.ixon.cloud 
Of course, you can always ask your questions at support@ixon.cloud, but you can also use our community for additional insights. Here we also share our weekly release notes with improvements, fixed issues and new features. You can also subscribe to updates.

Documents

Want to know more about how certain things are arranged at IXON? We have extensive documentation for that, such as:

Security guide

Find out all the details about our software, infrastructure and the processes we use to deliver a reliable and secure platform. Read it here.

Annual report

This report provides insight into our strategy, financial growth, business risk analysis and sustainability performance. It’s available upon request.

Legal

Clear agreements are essential. View our legal documents at ixon.cloud/legal.

Transparency as a core value

As a team composed of young professionals, we at IXON adhere to five core values. One of these is Open. We are always open to feedback and with that we are also open to each other, internally with colleagues and externally with customers and partners. Transparency is in our DNA, because we believe that an open attitude is the basis for a strong and reliable partnership.

Want to know more or have any questions? Our team is always ready to help you!