Finis Food Processing Equipment is, as its name suggests, a company that develops equipment for the food processing industry. Since Finis was founded in 1924, they have been producing peeling and cutting machines for all kinds of products. Finis specializes in engineering process solutions, ranging from stand-alone machines to complete production lines, for the international fruit and vegetable industry.
They continuously invest in the development of new machines and systems to improve the operational efficiency of its customers and the quality of their finished products.
For some time Finis had been looking for a remote access solution before they came across IXON. They were looking for a solution that was simpler, so that customers could be helped faster and also easily monitor their machines themselves, without having to contact an external party to do so. In addition, it was important that the platform be future-proof.
In IXON Cloud, they found the suitable all-in-one solution. Within minutes, the IXrouter was installed and André Arends, one of four Software Engineers at Finis Food Processing Equipment, was up and running. 'Implementing IXON Cloud was easy because you don't have to deal with thousands of settings. You put the USB stick in the IXrouter, go for a coffee and when you come back it's ready. You only have to configure it once. For a programmer, it's incredibly nice when you can boot up your device so easily and don't have to lug around all kinds of cables and laptops.' beams Arends.
Implementing IXON Cloud was easy because you don't have to deal with thousands of settings
André Arends - Software Engineer at Finis Food Processing Equipment
Remote access is happily used daily at Finis. With IXON Cloud data points, they can see the status of their onion machines live. Among other things, they can see what the machine is doing and how fast it is running. With this data, Finis can proactively and together with the customer stabilize or even increase the performance of the production line. 'You just have to log into the customer's portal and then you can easily see all the information and data you need,' says Arends. In many cases, the above approach results in increased capacity and improved efficiency as a result. Customers also save maintenance costs and experience less downtime.
Using IXON Cloud Logging gives Finis an edge with customers. Arends says the following about this: 'As a machine builder, we notice that our customers strive for as little downtime as possible. After all, that costs time and money, not only for them but ultimately also for us.' Customers regularly ask if Finis can look and think with them. 'Before, we had no data to analyze and had to go searching. With IXON Cloud Logging we have already logged the data of a production line so we only have to log in, which can be done via our smartphone, to get to their data when the customer calls. This way you are better prepared per customer situation and you make the customer happy because you are actively thinking along. This is immediately also a good reason for the customer to work with us as a machine builder,' says Arends.
For us, IXON is the modern, clear interface between the machine and the customer
André Arends - Software engineer at Finis Food Processing Equipment
Since 2018, Routeco has been working closely with IXON as the exclusive value added distributor for the Dutch market. From the start of the cooperation, Routeco has achieved successful and continuously growing market penetration for IXON. The cooperation between the partners consists concretely of activities such as joint (sales) targets, synchronized marketing activities and product training. This ensures that customers at both IXON and Routeco benefit from short lines of communication and a high level of product knowledge.
Arends really likes the cooperation with Routeco and IXON: 'I think the cooperation with Routeco is great anyway. Short lines, fast answers and quick support. We also have good experiences with IXON. The Product Support Team is very attentive. There is a team that is clearly knowledgeable about their products. If you can't figure something out, you know you'll always get a focused answer.'